Ron I am using Windows 7 and IE 9. Legacy is installed on the C drive in its own folder.
Ray -----Original Message----- From: Ron Ferguson Sent: Tuesday, April 24, 2012 4:34 PM To: [email protected] Subject: Re: [LegacyUG] Download Problem Ray, What o/s are you using, and where do you install Legacy? You also need to have IE installed, even if it not you default browser. Ron Ferguson http://www.fergys.co.uk/ "Mike Fry" <[email protected]> wrote: >On 2012/04/24 22:04, Ray Rhoads wrote: > >> I have the Deluxe version of Legacy 7 but for the last 4 or 5 upgrades I >> have >> not been able to download from the home tab. When I go to the web site it >> tells >> me to download from there and use the code legacy7 and if I have the >> deluxe >> edition use my customer number. In addition to not downloading from the >> home tab >> it never asks for the code or gives me a place to enter the customer >> number. >> When I check General Information under the Help tab it says Deluxe >> Version >> 7.5.0.185. > >This all sounds fairly normal, apart from not being able to download from >the >Legacy Home tab. When you install over the top of an existing version, >there is >no reason to enter your customer number, neither is there any need to enter >a >password. If you need to enter the customer number, then it will be asked >for >during installation. Since you have previously installed, the number is >already >there. > >> The reason for writing in addition to the above each time I have >> downloaded a >> version I get a message saying it may not have installed properly. Other >> than >> not being able to download from the home tab everything else seems to >> work. > >I get this sometimes. I think it's a Windows/7 thing. Just tell Windows >that it >installed perfectly and forget it. > >-- >Regards, >Mike Fry >Johannesburg > > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
