Have you done any recent updates on your system, for example a new graphics driver. It might be worth temporarily running Legacy in compatibility mode, for example Windows XP (SP3) and see if that makes a difference. Just a question (I'm not sure if the answer is significant). Does the shut down occur if you simply split onto the file you are currently working? Another question does it matter which order you load the files when splitting?
David Newton On 24/12/2012 21:40, Rita Lynn McKale wrote: > > Yes, I have. After it happened I ran file maint. and restarted my > computer. I worked in one family file for a while but when I went to > open the second file the same thing happened. > > Any other thoughts? > > Rita in South Carolina > > *From:*Sherry/Support [mailto:[email protected]] > *Sent:* Monday, December 24, 2012 4:34 PM > *To:* [email protected] > *Subject:* Re: [LegacyUG] Split View > > Have you restarted your computer lately? That resolves a lot of > strange problems. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > On Mon, Dec 24, 2012 at 11:16 AM, Rita Lynn McKale > <[email protected] <mailto:[email protected]>> wrote: > > Today, as I have been working when I try to open a second family file > with the split view icon, Legacy stops working and then closes. What > is causing this and what do I need to do? > > Rita in South Carolina > > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) > and on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
