As others have stated, thank you for giving us the “end of story”. As the multitude of messages piled up all detailing the method of doing clean re-installs of Legacy, not only did you follow the instructions precisely but many other uses that just lurk in the background probably assimilated some good things to know.
If your Windows system files were that much corrupted, I’m surprised that many other programs didn’t cause the same if not similar errors when they were run. Maybe you would have found out if all your attentions weren’t focused only on getting Legacy running. Thanks for letting us know. Good luck in all your endeavors. Brian in California From: BK Ford [mailto:[email protected]] Sent: Saturday, April 13, 2013 2:26 PM To: [email protected] Subject: Re: [LegacyUG] Panic!-UPDATE Okay, here's the report on the resolution of my Legacy error, for those who wanted to know the "end of the story." After the tech support at Milennia saying there was nothing they could do, a couple of people on the group helped me with putting my family file into a format that I could use in FTM (last resort). Great relief to know there was a way I could access my data at least. I am very appreciative of one of our group who took my file and checked it for errors and put it in a GEDCOM format for FTM. Others had great suggestions/tips. No matter what I tried, Legacy still could not run. I could not count the times I uninstalled (including files left behind) and reinstalled. (clean reinstall from the web). Every time, same error. One person from the group contacted me personally and virtually held my hand through several processes. First, a scan revealed that there was indeed a plethera of problems on my 9-month-old Dell, seemingly resulting from a corrupted Windows update(s). Things had been snow-balling and log-jamming since then. Our first choice was to do a system restore back to a point where all was working well. Unfortunately, my system gave us no options for a restore point that went back far enough. So, then, my Good Samaritan directed me to uninstall all the Windows updates from 2013, one at a time. After turning off Auto Updates and completing that process (took me almost all day today), another scan revealed some remaining corruption. However, for the first time since all this mess started, my Legacy program is now running. I could not believe it when it actually did NOT return the error. I'm trying not to worry too much about the remaining corruption that shows up during a scan, because everything seems to be working beautifully right now. Anything else is going to be dumped in the lap of Dell. (And I did remember to turn back on the Windows updates, and so I'm all updated with good files now.) So, thanks so much for all the wonderful help. And thanks for all the mentions of sympathy regarding my mother's final days. I have been making many trips to my sister's home, and will be on the road again tomorrow. We know she has days at most, maybe only hours now. She is prepared and is ready to go, though it is always difficult to say goodbye, of course. I can now answer genealogy questions from family members whom I will see in the next few days. Thanks again, all, Barbara Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
