LOL this is why I love these lists; but may I suggest she might never have found the problem until it killed her computer if she didn't have the LegacyUG.
Eliz On Sat, Apr 13, 2013 at 9:14 PM, Brian L. Lightfoot < [email protected]> wrote: > As others have stated, thank you for giving us the “end of story”. As the > multitude of messages piled up all detailing the method of doing clean > re-installs of Legacy, not only did you follow the instructions precisely > but many other uses that just lurk in the background probably assimilated > some good things to know.**** > > ** ** > > If your Windows system files were that much corrupted, I’m surprised that > many other programs didn’t cause the same if not similar errors when they > were run. Maybe you would have found out if all your attentions weren’t > focused only on getting Legacy running. Thanks for letting us know.**** > > ** ** > > Good luck in all your endeavors.**** > > ** ** > > Brian in California**** > > ** ** > > ** ** > > *From:* BK Ford [mailto:[email protected]] > *Sent:* Saturday, April 13, 2013 2:26 PM > *To:* [email protected] > *Subject:* Re: [LegacyUG] Panic!-UPDATE**** > > ** ** > > ** ** > > Okay, here's the report on the resolution of my Legacy error, for those > who wanted to know the "end of the story."**** > > **** > > After the tech support at Milennia saying there was nothing they could do, > a couple of people on the group helped me with putting my family file into > a format that I could use in FTM (last resort). Great relief to know there > was a way I could access my data at least. I am very appreciative of one of > our group who took my file and checked it for errors and put it in a GEDCOM > format for FTM.**** > > **** > > Others had great suggestions/tips. No matter what I tried, Legacy still > could not run. I could not count the times I uninstalled (including files > left behind) and reinstalled. (clean reinstall from the web). Every time, > same error.**** > > **** > > One person from the group contacted me personally and virtually held my > hand through several processes. First, a scan revealed that there was > indeed a plethera of problems on my 9-month-old Dell, seemingly resulting > from a corrupted Windows update(s). Things had been snow-balling and > log-jamming since then. Our first choice was to do a system restore back to > a point where all was working well. Unfortunately, my system gave us no > options for a restore point that went back far enough. So, then, my Good > Samaritan directed me to uninstall all the Windows updates from 2013, one > at a time. After turning off Auto Updates and completing that process (took > me almost all day today), another scan revealed some remaining corruption. > However, for the first time since all this mess started, my Legacy program > is now running. I could not believe it when it actually did NOT return the > error. I'm trying not to worry too much about the remaining corruption that > shows up during a scan, because everything seems to be working beautifully > right now. Anything else is going to be dumped in the lap of Dell. (And I > did remember to turn back on the Windows updates, and so I'm all updated > with good files now.)**** > > **** > > So, thanks so much for all the wonderful help. And thanks for all the > mentions of sympathy regarding my mother's final days. I have been making > many trips to my sister's home, and will be on the road again tomorrow. We > know she has days at most, maybe only hours now. She is prepared and is > ready to go, though it is always difficult to say goodbye, of course.**** > > **** > > I can now answer genealogy questions from family members whom I will see > in the next few days.**** > > **** > > Thanks again, all,**** > > Barbara**** > > ** ** > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > -- Eliz Not Today and Not without a Fight (Anon) For all that has been, thanks. For all that will be, yes. (Dag Hammarskjold) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
