Sherry, Thank you. I had initially tried to update from the Legacy Home tab.
I just downloaded from the Legacy website, and everything looks fine but I was never asked for my customer number. My Source Writer sources still look OK. How can I confirm that I have the Deluxe version. Thanks. On Fri, Aug 16, 2013 at 2:13 PM, Sherry/Support <[email protected] > wrote: > Are you updating from the Legacy Home tab? I just updated with no problem. > > You can always go to our website to download the update - > www.LegacyFamilyTree.com > Download > Download Update. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens > <[email protected]> wrote: > > I just tried to update to the latest build of Legacy and received the > > following error message: > > > > Could not communicate to the network server, error 3. > > 404 not found. > > > > It gave me the option to abort or retry. I aborted. > > > > Then I tried to open Legacy (thinking I could just update to the latest > > build later) and it cannot open. So I guess I need to finish the update > > process now. > > > > What went wrong and what do I do? > > > > I am running the previous latest build on a Windows XP machine. > > > > Thanks. Nancy > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
