I just found the answer to this question -- the window that shows I am using Legacy Deluxe. Thanks again for the help.
On Fri, Aug 16, 2013 at 3:06 PM, Nancy Stevens <[email protected]>wrote: > Sherry, Thank you. I had initially tried to update from the Legacy Home > tab. > > I just downloaded from the Legacy website, and everything looks fine but I > was never asked for my customer number. My Source Writer sources still > look OK. How can I confirm that I have the Deluxe version. Thanks. > > > On Fri, Aug 16, 2013 at 2:13 PM, Sherry/Support < > [email protected]> wrote: > >> Are you updating from the Legacy Home tab? I just updated with no problem. >> >> You can always go to our website to download the update - >> www.LegacyFamilyTree.com > Download > Download Update. >> >> >> Sincerely, >> Sherry >> Technical Support >> Legacy Family Tree >> >> >> On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens >> <[email protected]> wrote: >> > I just tried to update to the latest build of Legacy and received the >> > following error message: >> > >> > Could not communicate to the network server, error 3. >> > 404 not found. >> > >> > It gave me the option to abort or retry. I aborted. >> > >> > Then I tried to open Legacy (thinking I could just update to the latest >> > build later) and it cannot open. So I guess I need to finish the update >> > process now. >> > >> > What went wrong and what do I do? >> > >> > I am running the previous latest build on a Windows XP machine. >> > >> > Thanks. Nancy >> >> >> >> Legacy User Group guidelines: >> http://www.LegacyFamilyTree.com/Etiquette.asp >> Archived messages after Nov. 21 2009: >> http://www.mail-archive.com/[email protected]/ >> Archived messages from old mail server - before Nov. 21 2009: >> http://www.mail-archive.com/[email protected]/ >> Online technical support: http://www.LegacyFamilyTree.com/Help.asp >> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and >> on our blog (http://news.LegacyFamilyTree.com). >> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp >> >> >> > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and > on our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
