Click on Help > General Information, and a window will appear that gives you some data about what you're running. If you've got the Deluxe edition running, it will say that in big friendly letters at the top of the window, and you'll see your customer number in one of the fields.
I expect that the file where your customer number is stored was not over-written when you downloaded and installed a fresh copy of the program, so when you opened it up it already knew you were a Deluxe user. Hope this helps. :-) Kind Regards, Wendy Nancy Stevens said the following on 17/08/2013 8:06 a.m.: > Sherry, Thank you. I had initially tried to update from the Legacy > Home tab. > > I just downloaded from the Legacy website, and everything looks fine > but I was never asked for my customer number. My Source Writer > sources still look OK. How can I confirm that I have the Deluxe > version. Thanks. > > > On Fri, Aug 16, 2013 at 2:13 PM, Sherry/Support > <she...@legacyfamilytree.com <mailto:she...@legacyfamilytree.com>> wrote: > > Are you updating from the Legacy Home tab? I just updated with no > problem. > > You can always go to our website to download the update - > www.LegacyFamilyTree.com <http://www.LegacyFamilyTree.com> > > Download > Download Update. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens > <nancystevens4...@gmail.com <mailto:nancystevens4...@gmail.com>> > wrote: > > I just tried to update to the latest build of Legacy and > received the > > following error message: > > > > Could not communicate to the network server, error 3. > > 404 not found. > > > > It gave me the option to abort or retry. I aborted. > > > > Then I tried to open Legacy (thinking I could just update to the > latest > > build later) and it cannot open. So I guess I need to finish > the update > > process now. > > > > What went wrong and what do I do? > > > > I am running the previous latest build on a Windows XP machine. > > > > Thanks. Nancy > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
