I think this is one of many times when customers say - if you are going to include something, make it a "bells and whistles" item, advertise that you have this feature - then perhaps you want to make sure the feature works as advertised, update the feature over time, and keep in mind the skill level of your customer base that you thought would use the feature.
For those who program, code, make their own websites - they are not going to be using this feature. For others with little skills in this area (or little interest in learning the skill-set) they may have made their selection of Legacy (in part) due to its advertisement that it was providing the feature in a useful and pleasing format. Is Legacy first and foremost a genealogy database management program (that is a mouthful!)? YES but when you "sell" various features and potential customers compare the features - look at the various reports and reviews - you should deliver. I think Legacy does this but if the comment that was made was this is a feature with issues for the past nine years - this should either move up the suggestion chain and be improved OR not be a bells and whistles "feature." Not to beat a dead horse but this was an issue with SourceWriter - which I think is great and use and LOVE, but a selling feature originally (and in the manual) was that you could switch your regular sources into SourceWriter - never worked, didn't happen and people new to the program (with the manual) still ask about it every so often. Perhaps not overselling is a good thing. Legacy does so many things well and is so intuitive, it should be enough to focus on the genealogy and make suggestions about other programs that do their little piece of the pie well. My two cents. Tessa Keough Guild of One-Name Studies, No. 5089 Legacy Virtual Users' Group One Place Studies - Plate Cove, Newfoundland On Thu, Sep 19, 2013 at 1:47 AM, Ron Ferguson <[email protected]> wrote: > Mary, > >SNIP Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
