Answered off-line (system restore, system image, etc.)
Brian in CA From: Boyd Miller [mailto:[email protected]] Sent: Monday, May 05, 2014 1:52 PM To: [email protected] Subject: Re: [LegacyUG] Net access blocked from Legacy Thanks for your replies Cathy, Ron and Brian, I haven't fully removed IE8 because it is built in to the version of Windows7 on my desktop. It is just turned it off, so any essential components that other programs use are still there. I have now turned it back on again but that appears to make no difference. I uninstalled IE 11 and IE 10. Unfortunately I did this before the latest patch, otherwise I may have left the program as it was - dormant. The netbook is newer than the desktop and never had IE 8, but IE 10 an 11 were uninstalled without causing any difficulties. Presumably the vital parts that Legacy uses are now built into later versions of Windows 7. The problems I'm having occur only with Legacy and not with any other program. As IE fades away, Legacy will at some time need to remove the dependence on parts of this program How do I access "repair an existing installation"? That may be worth a try. Boyd On 6/05/2014 2:20 a.m., Brian L. Lightfoot wrote: I'm curious as to why you though it necessary to attempt to remove IE from your Windows computer in spite of Microsoft making IE an integral part of the Windows operating system. Wouldn't it just be easier to remove the icons and ignore the program's existence by using the alternative browsers. I'm afraid that you may have damaged your operating system to the point that a re-install is necessary. You could try the "repair an existing installation" but I've never had much luck with that. Brian in CA -----Original Message----- Boyd Miller wrote: Until yesterday my Legacy 8 has run as expected. However I ran File maintenance and as it finished a notepad file popped named Legacy8Update[1].txt up to say "8.0.0.414,4 March 2014,http://legacy-setup.s3.amazonaws.com/v8/,Legacy8Setup.exe,675 05968,64.4" If I run this file I get a number of adverts relating to Setup.exe errors. This message appears whenever I open Legacy. When I try to access the help file I get the index of the help on the left with the right side blank, and a text box saying "Unable to open this internet site. The requested site is either unavailable or cannot be found. Please try again later." This is a bit curious because the Help file does not come from the net - it is installed. So I cannot access the Help files. Email (Thunderbird) and internet access (Chrome) to all my usual sites and a few other sites appear to be working properly on this computer. However I cannot get the Legacy map feature with Master Locations. When I try Legacy Home from within the program the headers are there but the bulk of the screen is blank with a small dialog box "Do you want to open this file. LegacyHome.htm". A few days ago I removed Internet Explorer (I hope) from this computer and from my netbook, but but on this netbook the Legacy Home and the map function operate normally. I hope removing IE was not what has mucked things up. More File Maintenance does not resolve the problem. I have tried: 1. Shutting down and restarted the computer. 2. Deleting all the USR files. 3. Uninstalling Legacy but it can't find the install.log, 4 . Reinstalling Legacy 8 from a new download hoping to create a new install.log file but this has not happened. In Program files (x86)/Legacy8/Backup there are Install.log dated 28 Nov 13, and Install.001 to Install.023. This last is dated 9 Apr 14 so it was not created by today's install. 5. Clearing all browsing data for the last week from Google Chrome just in case this problem was something I had imported and held in the cache. The initial problems are not resolved. Any suggesti ons as to what has happened or where to go next? Boyd Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp _____ <http://www.avast.com/> This email is free from viruses and malware because avast! Antivirus <http://www.avast.com/> protection is active. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). 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