Cathy is correct. I mistook the Win7 for Legacy 7 and tech support suggested 7.5. But the point is he now seems to have a Legacy8 program he can't uninstall for a missing INSTALL.LOG. Usually when you get this you can't get a clean install of 8 even if it does provide the install.log to uninstall it
Prescott Smith [email protected] ============================================================================ From: Cathy Pinner [[email protected]] Sent: Saturday, 28 June, 2014 08:23 PM To: [email protected] Subject: Re: [LegacyUG] Downloading updates Ray, I understand you are using Legacy 8 and have installed it on both computers from a disc. It sounds as if you have updated the program on the desktop but you haven't updated it on the laptop. Therefore when you try to open your family file on the laptop, you are getting a message saying you need a later build. Update the program on the laptop (either from the Home Tab OR by downloading the Standard version from the website and running it) and your problem should be over. Note although you download the Standard Free version from the website, it is the same installation file for the Deluxe. The difference is that the Customer Number unlocks more features. I'm not sure why people were telling you to install Legacy 7. Confused I think by you saying that both computers were running Windows 7. Cathy grayscot2 wrote: > First re-install 7 to get an INSTALL.LOG file back, then go to the program > file and find unwise.exe and click on it. Then do what Michelle says. > > Presc ott Smith > [email protected] > > ============================================================================ > From: Ray Rhoads [[email protected]] > Sent: Saturday, 28 June, 2014 10:28 AM > To: [email protected] > Subject: RE: [LegacyUG] Downloading updates > > I have loaded Legacy8 Deluxe from disk to a laptop for use in an upcoming > genealogy trip. The problem is it will not download the the updates from the > original build. It will not let me transfer my file from my desktop saying > the file is for a later build. To top it off I can not completely uninstall > the program as I get the message “could not find INSTALL.LOG file”. What do I > do to get this fixed? I am using Windows 7 on both my desktop and laptop. > > Ray Rhoads . Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
