Hi Maurice, Legacy has a special file to help you do a complete uninstall so you can do a clean reinstall.
See http://support.legacyfamilytree.com/article/AA-00926/14/Tips-and-How-Tos/Uninstall-how-to-do-a-complete-and-totally-clean-removal-of-Legacy-8.0.html and other articles in this section of the website. They explain about the data. You can save your Legacy settings from Documents\Legacy Family Tree\_AppData folder but it's possible some of them may be causing the problem Cathy Maurice Hemingway wrote: > > I am encountering failures at start-up which necessitate me clicking > "No" twice for "Error opening the Event Initialisation File" seeking > Legacy 14.dbm and then Legacy 16.dbm. > > I am fairly sure that I have tried everything in the help centre and > so am now trying to undertake a "Clean Installation" having gone > through many permutations of the update routine after deleting dbm > files. This does not clear the problem though so I want to try a clean > reinstall. > > My question is : To do the cleanest reinstall, do I uninstall Legacy 8 > first and if so what happens to all my data files (he said trying not > to panic)? I am assuming that I would use the Microsoft Control Panel > method of uninstalling but am worried about my data files. I am using > Windows 8.2. > > > Maurice Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
