Well put Jim, I probably gave the wrong impression of what I would like to see.
I really don't need a list of all bugs. I agree that might be an unwanted thing for products with a lot of bugs (which means all products). I have never really seen a list of bugs for any other products either. What I would like, though, is a way to be able to know the status of MY reported bugs. For other products, once I would report a bug, customer service would give me a status of when that might be fixed, next update, next release, never, etc. And they would usually offer to provide me a status on a weekly, monthly, etc. basis. This may be an unfair because those were all larger companies (IBM, HP, Microsoft, Amazon, etc.) and Legacy just doesn't have resources for providing statuses. I can't ever remember reporting a problem (even with smaller companies), being told yes indeed it is a bug and we'll put it in our tracking system. And then never being able to find out anymore about it. But that's kind of the way it feels with Legacy. Dave On Thu, Aug 27, 2015 at 10:58 AM, Jim Terry/Support < [email protected]> wrote: > I can't find any of our competitors that publish a list of bug and issues. > Nor has anyone been able to point me to any, despite assertion from some > users that this is common practice and that we are the exception. > > Jim > Technical Support > Legacy Family Tree > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
