Jean,
You'd be best to contact Support for this.
Here are some Support articles that may help
You mention Error 75 in the subject line.
<http://support.legacyfamilytree.com/article/AA-00232/11/Error-Messages-Problems/Error-75-Path-File-access-error.html>
You mention Error 53 in the text
<http://support.legacyfamilytree.com/article/AA-00227/11/Error-Messages-Problems/Error-53-File-not-found-Error-53-Permission-denied.html>
A clean uninstall is a special type of uninstall using a Legacy file in
the Program Files by right clicking on it and running as Administrator.
Full instructions here:
<http://support.legacyfamilytree.com/article/AA-00926/14/Tips-and-How-Tos/Uninstall-how-to-do-a-complete-and-totally-clean-removal-of-Legacy.html>
Cathy
Jean Gobel wrote:
I have been a Legacy user since before UltimateFamilyTree, love it, but
still learning every day. I Have a problem that I am unable to resolve. My
computer tech is limited.
I do most of my work on my Win-10 desktop computer, using Legacy 8 with
separate family files for each grandparent, two for son-in-law, and two on
adoption projects. Eight individual files, I like to work that way.
Several
months ago I loaded Legacy 8 on a Win-10 laptop, and all individual family
files via thumb drive backup and restore. Worked great! Everything opened
fine. Two days ago I decided to make the jump to Legacy 9 on the laptop. I
planned to download the free, then add my deluxe number when it opened. I
don't know what happened. Legacy 9 never showed up to run. Legacy 8 is
locked up with nothing but the icon on the screen, (although the zip
backup
and pdf files I store at desktop are still there and will open.) Clicking
the icon gets "file not found", right clicking and going thru many screens
gets me something about file open by another user and controlled folder
access blocked. The first error number said to do a clean uninstall and
start over. It will not delete! It will not uninstall. It comes up
install.log not found, therefore it won't uninstall.
Just found Legacy 9 setup.exe in the downloads folder; ran it, ended
up with
Error 53, file not found.
So now I can't get rid of Legacy 8 or setup Legacy 9. Can anyone help me?
Jean Gobel
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