Thank you Cathy for your quick response. I have already done everything as directed for the clean uninstall of Legacy 8. Several times! That is where I end up with Error 75. The Error 53 is what I end up with trying to install Legacy 9. It appears I will have to contact Support. Jean
From: Cathy Pinner Sent: Saturday, February 10, 2018 7:38 PM To: Legacy User Group Subject: Re: [LegacyUG] Error 75 - cannot resolve this Jean, You'd be best to contact Support for this. Here are some Support articles that may help You mention Error 75 in the subject line. <http://support.legacyfamilytree.com/article/AA-00232/11/Error-Messages-Problems/Error-75-Path-File-access-error.html> You mention Error 53 in the text <http://support.legacyfamilytree.com/article/AA-00227/11/Error-Messages-Problems/Error-53-File-not-found-Error-53-Permission-denied.html> A clean uninstall is a special type of uninstall using a Legacy file in the Program Files by right clicking on it and running as Administrator. Full instructions here: <http://support.legacyfamilytree.com/article/AA-00926/14/Tips-and-How-Tos/Uninstall-how-to-do-a-complete-and-totally-clean-removal-of-Legacy.html> Cathy Jean Gobel wrote: I have been a Legacy user since before UltimateFamilyTree, love it, but still learning every day. I Have a problem that I am unable to resolve. My computer tech is limited. I do most of my work on my Win-10 desktop computer, using Legacy 8 with separate family files for each grandparent, two for son-in-law, and two on adoption projects. Eight individual files, I like to work that way. Several months ago I loaded Legacy 8 on a Win-10 laptop, and all individual family files via thumb drive backup and restore. Worked great! Everything opened fine. Two days ago I decided to make the jump to Legacy 9 on the laptop. I planned to download the free, then add my deluxe number when it opened. I don't know what happened. Legacy 9 never showed up to run. Legacy 8 is locked up with nothing but the icon on the screen, (although the zip backup and pdf files I store at desktop are still there and will open.) Clicking the i con gets "file not found", right clicking and going thru many screens gets me something about file open by another user and controlled folder access blocked. The first error number said to do a clean uninstall and start over. It will not delete! It will not uninstall. It comes up install.log not found, therefore it won't uninstall. Just found Legacy 9 setup.exe in the downloads folder; ran it, ended up with Error 53, file not found. So now I can't get rid of Legacy 8 or setup Legacy 9. Can anyone help me? Jean Gobel ________________________________ -- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe https://nam03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flegacyusers.com%2Fmailman%2Flistinfo%2Flegacyusergroup_legacyusers.com&data=02%7C01%7C%7Cf3ee4293567b4f22769308d571010c76%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636539171667109956&sdata=HnYo7CLGizKWG1uAq33r5R8HhdAHts4lKvXAHDsPKS0%3D&reserved=0 Archives at: https://nam03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mail-archive.com%2Flegacyusergroup%40legacyusers.com%2F&data=02%7C01%7C%7Cf3ee4293567b4f22769308d571010c76%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636539171667109956&sdata=aOdlHddPGgH8RP%2FCdnUv4xPDace0P9lvHIaVc4gMFjc%3D&reserved=0
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