Hi Sheila
I have just upgraded from 9.0.0.265 to 9.0.0.269 with no problems.
Regarding your issue :
1. Did you the update from Legacy, either manually or did it prompt.
2. The Normal process is to download the update file, which is the
complete package. Then close Legacy and run the normally Windows
installation process and finally reload Legacy.
3. Watching the installation, it skipped most of the files so it is
clearly checking if the current files are the same as the upgrade
versions. Mostly, it installed the Legacy and Charting programs and some
of the configuration files.
4. How far down that path did your install run.
5. When you mean 'the screen just went blank' do you refer to the entire
Windows desktop and active programs, or just to a blank display within
Legacy?
6. If it was the entire Windows desktop I would be concerned about a
virus issue.
7. If it is just within Legacy, I would expect it to be a problem with
some of the .usr configuration files. The usual fix for those is to
download the latest version and re-install it. Before doing that, I
would locate the current .usr files - they are in
C:\Users\....\Documents\Legacy Family Tree\_AppData\Usr. I would move or
rename the current set of legacy?.usr so that you have a copy. I would
also locate your data files - usually in E:\Users\Chris\Documents\Legacy
Family Tree\Data unless you have put them somewhere else - and copy
those, so that you have a backup and include the media records as well.
8. Firstly, I would move the legacy?.usr files and then start Legacy. It
should then rebuild them and run.
9. Next, I would move the other .usr files and again let Legacy rebuild
them. Move of these relate fairly obviously to different parts of the
program and a lot of them will contain configuration settings, which
might be non-compatible.
10. If that does not work, I would download the install from their
website https://legacyfamilytree.com/DownloadLegacy.asp, save the file
(in case you need to run it again) and then install it.
11. If that does not work, I would use Windows to uninstall it, clear
out the files and folder of C:\Users\....\Documents\Legacy Family Tree
and C:\Program Files (x86)\Legacy9 - note that the (x86) is applicable
if you are running on a 64bit version. Then do a totally clean version -
HAVING ensured that you do have backups of your data, media and
configuration files. You can then move the data and media files back,
and make any configuration change that you want.
12. You could, if want the hassle and time, copy back the old
configuration files, one by one, until you find the one that breaks the
program.
Hope this helps.
Regards
Chris
------ Original Message ------
From: "Sheila" <[email protected]>
To: [email protected]
Sent: 28/12/2018 18:26:12
Subject: updating to latest version
Just tried to update to latest version of 9 and when it finished the
screen just went blank. I tried to reopen and it wouldn't open. Then I
rebooted the machine and this didn't work either, to open the program.
Do I now, need to download the whole program again and reinstall? I
have the deluxe version of 9. Thanks for any help!
Sheila
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