Hi Cathy
I agree that the correct way to update is through the built-in link. But
if you cannot get that far because it won't load, then you have to
download it directly from the web site. But that was as the last option
you can do.
Regards
Chris
------ Original Message ------
From: "Cathy Pinner" <[email protected]>
To: "Sheila via LegacyUserGroup" <[email protected]>
Sent: 29/12/2018 01:01:44
Subject: Re: [LegacyUG] updating to latest version
Sheila,
The most probable reason is that your security software has blocked
Legacy.
For some reason just reinstalling Legacy seems to work - the second
time the security software lets it through. Who knows why?
Here's as article if you need to actually add exceptions to your
security software.
http://support.legacyfamilytree.com/article/AA-01060
Chris,
The normal way to update Legacy Deluxe is to use the link on the Legacy
Home tab in the Update box.
Cathy
Sheila via LegacyUserGroup wrote on 29/12/2018 2:26 AM:
Just tried to update to latest version of 9 and when it finished the
screen just went blank. I tried to reopen and it wouldn't open. Then I
rebooted the machine and this didn't work either, to open the program.
Do I now, need to download the whole program again and reinstall? I
have the deluxe version of 9. Thanks for any help!
Sheila
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