Ian, I purchased a 10-year subscription on Feb. 14, 2023 for $747.50 and received a 50% discount for the first 5 years. I'm in the U.S. I am very unhappy with the company and am planning to blog about it. I decided to delete my existing tree on the site as I only maintain one tree and never updated that one. I then planned to upload the new one. Had difficulty uploading a new tree, got an email notice that it was being processed and I'd receive a notice when it was accomplished. Never happened. I was going out of the country so decided to wait until I returned to try again. In May, I tried to delete the old tree first but it wouldn't delete. Still couldn't upload a new tree and after that attempt, got no notice it was being processed. Ran into Daniel Horowitz at a conference in June and he tried to help me delete and upload (brought the new gedcom on a thumb drive). He couldn't get it to work either. I allowed him to copy my gedcom so that their IT Dept could upload it. Two months passed and nothing was different on the site so I emailed him. Within a week a tech person emailed me back with instructions, and wanted pics of what messages I was getting. This back-and-forth lasted the entire month of August. He was able to delete the tree but I couldn't replace it. What's really interesting is that I was told by Daniel Horowitz and the tech person that once I deleted that tree all the DNA Matches would disappear. I was okay with that as they should repopulate when the new tree was uploaded. Except, my matches never disappeared. I was then informed by another tech person that my problem was a known bug (well, if they knew that why did they waste my time for a month?) and that I should download Family Tree Builder and upload through that. Now it was September and it still wasn't working. I got a new tech person who wanted me to start the story all over again. I admit I was a little snippy in my response because she had all the previous emails and if she just looked at them she'd understand. I then got another tech person. Wanted to start this ridiculous process all over again. Wrote an email outlining everything that had been tried. He responded two weeks ago I'd hear from someone. Still waiting. I don't like blogging about poor customer support but I really feel that this new bunch has no clue what they are doing. When I questioned why I was told that my DNA matches would disappear by two employees only to see that they are still there I was told I misunderstood. Nope, not on my end, plus they admit they have a bug they don't know how to fix. I have stopped using Legacy Family Tree software and have switched to Rootsmagic. Sad to see this go but not the first time - have had to switch from TI84 cartridge to .paf to Family Tree Maker so it's just another go around in the tech cycle. Let us know if you are successful getting a refund.
Lori Samuelson, NBCT Emeritus & Genealogist Visit me at https://GenealogyAtHeart.com <http://GenealogyAtHeart.com> <http://genealogyatheart.blogspot.com/2015/04/springing-into-genealogy.html> On Wed, Aug 9, 2023 at 12:49 AM John Bernacki <[email protected]> wrote: > There is usually no problem getting refunds for any payments made via > PayPal. I don’t know if this applies for payments made a long time ago. > > When I wanted to unsubscribe from My Heritage, I had to search the > internet for a way to do so, because MyHeritage had buried the way, very > deeply and obscurely in their website. I believe that under US laws, > companies must make unsubscribing easy. I wish Australia would hurry to do > this. > > John > > On Wed, 9 Aug 2023 at 11:17, Linda G <[email protected]> wrote: > >> Good luck trying to get any refund. >> >> On Tue, Aug 8, 2023, 7:55 PM Ian Macaulay <[email protected]> wrote: >> >>> No, I am not in Australia but in Canada I have not noticed any >>> deliberate deception from My Heritage. If there is an error and It was not >>> mine then I will get it fixed. >>> The solution to a major complaint would be to quit them. >>> >>> On Tue, Aug 8, 2023 at 1:28 AM John Bernacki < >>> [email protected]> wrote: >>> >>>> Ian, >>>> >>>> Do you, like me, live in Australia? I once subscribed to MyHeritage and >>>> did not know why I was subjected to every dirty trick in the book, while >>>> other subscribers seemed happy with MyHeritage. Recently I found out the US >>>> has strict laws against such “Dark Pattern” tricks, but Australia does not. >>>> It appears to me that MyHeritage, instead of simply treating Australians >>>> the same way as Americans, deliberately crafted their interface for >>>> Australians, to trick them. >>>> >>>> John >>>> >>>> On Tue, 8 Aug 2023 at 12:55, Ian Macaulay <[email protected]> wrote: >>>> >>>>> Yep, They are charging me 125US But my Contract was for either 79 or >>>>> 99US. Then they mucked about . >>>>> They said I cancelled but I had no say in that and then the next thing >>>>> my data shows up on another members site. >>>>> Today they are telling me that I was paying for that members >>>>> subscription. So I am getting frustrated. >>>>> >>>>> I am trying to find the original agreement, but Its a deep well. >>>>> >>>>> Ian >>>>> >>>>> >>>>> >>>>> On Mon, Aug 7, 2023 at 9:10 PM Dave Naylor <[email protected]> >>>>> wrote: >>>>> >>>>>> Ian... >>>>>> >>>>>> Are you allowing for the currency difference? My renewals are >>>>>> approximately US$135. So when converted to Canuck dollars it hurts! >>>>>> >>>>>> Cheers! -- Dave >>>>>> >>>>>> >>>>>> On 2023-08-07 3:48 p.m., Charlene A Williamson wrote: >>>>>> >>>>>> $135.31 including taxes >>>>>> >>>>>> On Mon, Aug 7, 2023, 1:51 PM Ian Macaulay <[email protected]> wrote: >>>>>> >>>>>>> Back when Millennial sold out to Heritage they offered their >>>>>>> complete package for a fixed price. >>>>>>> >>>>>>> Does anyone remember the price and or the date that the offer was >>>>>>> made?. >>>>>>> >>>>>>> It seems that somehow I have had an account switch and price >>>>>>> increase. I am trying to figure out what went astray. >>>>>>> >>>>>>> Ian >>>>>>> >>>>>>> -- >>>>>>> ICMac Sales: Hobby consultant (1986r.) >>>>>>> Office hours: 10:00 Am - 5:00 PM most days >>>>>>> Macaulay Genealogy >>>>>>> Family Matters >>>>>>> Ian Macaulay of Carp, Ontario >>>>>>> -- >>>>>>> >>>>>>> LegacyUserGroup mailing list >>>>>>> [email protected] >>>>>>> To manage your subscription and unsubscribe >>>>>>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >>>>>>> Archives at: >>>>>>> http://www.mail-archive.com/[email protected]/ >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> David Naylor >>>>>> Hamilton, Ontario, Canada >>>>>> < https://sites.rootsweb.com/~hotrum/Naylor/ > >>>>>> <https://sites.rootsweb.com/~hotrum/Naylor/> >>>>>> --- >>>>>> -- >>>>>> >>>>>> LegacyUserGroup mailing list >>>>>> [email protected] >>>>>> To manage your subscription and unsubscribe >>>>>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >>>>>> Archives at: >>>>>> http://www.mail-archive.com/[email protected]/ >>>>>> >>>>> >>>>> >>>>> -- >>>>> ICMac Sales: Hobby consultant (1986r.) >>>>> Office hours: 10:00 Am - 5:00 PM most days >>>>> Macaulay Genealogy >>>>> Family Matters >>>>> Ian Macaulay of Carp, Ontario >>>>> -- >>>>> >>>>> LegacyUserGroup mailing list >>>>> [email protected] >>>>> To manage your subscription and unsubscribe >>>>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >>>>> Archives at: >>>>> http://www.mail-archive.com/[email protected]/ >>>>> >>>> -- >>>> >>>> LegacyUserGroup mailing list >>>> [email protected] >>>> To manage your subscription and unsubscribe >>>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >>>> Archives at: >>>> http://www.mail-archive.com/[email protected]/ >>>> >>> >>> >>> -- >>> ICMac Sales: Hobby consultant (1986r.) >>> Office hours: 10:00 Am - 5:00 PM most days >>> Macaulay Genealogy >>> Family Matters >>> Ian Macaulay of Carp, Ontario >>> -- >>> >>> LegacyUserGroup mailing list >>> [email protected] >>> To manage your subscription and unsubscribe >>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >>> Archives at: >>> http://www.mail-archive.com/[email protected]/ >>> >> -- >> >> LegacyUserGroup mailing list >> [email protected] >> To manage your subscription and unsubscribe >> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >> Archives at: >> http://www.mail-archive.com/[email protected]/ >> > -- > > LegacyUserGroup mailing list > [email protected] > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/[email protected]/ >
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