Lucy, I'm going to have you do a complete uninstall and then reinstall. After you uninstall Legacy, with Windows Explorer find and look in the C:\Legacy folder or what ever folder you had Legacy installed in. Within this folder you will find several files remaining that you will need to delete. Carefully delete all of the files in the Legacy folder but DO NOT delete any of the folders like the Data folder, Picture Folder or Web Folder as these folders hold your data and you don't want to accidentally delete your family file or pictures. All the other files should be deleted. You'll need to reset your preferences after you reinstall.
Download the Standard Edition from our website. If you have the Deluxe Edition, you'll need to go to Help > Unlock Legacy Deluxe to unlock the Deluxe features after you reinstall. When you reinstall, make sure that all other programs are shut down and your anti-virus software is disabled. Thanks for using Legacy. Sherry Customer Support Millennia Corporation [EMAIL PROTECTED] http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lucy McDonald Shore Sent: Friday, January 06, 2006 12:47 PM To: [email protected] Subject: [LegacyUG] Legacy freezing When I try to addparents to an individual or a spouse to a new individual, Legacy freezed completely. Has anyone had this problem? Thanks! Lucy Legacy User Group guidelines can be found at: http://www.LegacyFamilyTree.com/Etiquette.asp To find past messages, please go to our searchable archives at: http://www.mail-archive.com/legacyusergroup%40mail.millenniacorp.com/ To unsubscribe please visit: http://www.legacyfamilytree.com/LegacyLists.asp
