https://bugs.documentfoundation.org/show_bug.cgi?id=165418
Bug ID: 165418
Summary: Crash on startup
Product: LibreOffice
Version: 25.2.0.3 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: LibreOffice
Assignee: [email protected]
Reporter: [email protected]
Description:
Since 23/02/2025 at 18:55, LibreOffice has crashed on startup every time.
I had upgraded to 25.02.0.3 on 06 February 2025, 19:15:43, and I am fairly
sure it worked after that.
Windows 10 successfully installed "February 11, 2025—KB5051974 (OS Builds
19044.5487 and 19045.5487)" on 15/02/2025, and I can't recall whether I had
tried to use LibreOffice between then and the first crash report to Microsoft
on 23/02/2025 at 18:55. Hence, I can not say for certain whether the problem
may have been caused by this Windows update.
I have included below the content of the most recent crash report.
Steps to Reproduce:
1. Either, double-click on a .odt file,
2. Or, double click on the desk-top short cut
3. Or, right-click on the desk-top short cut and select Open
Actual Results:
Apparently, nothing happens.
As indicated above, actually Windows sends an error report.
Expected Results:
Office should at least display a splash screen, and then start up.
Reproducible: Always
User Profile Reset: No
Additional Info:
It did not even get as far as displaying a splash screen.
Here's the content of the most recent crash report to Microsoft.
Source
LibreOffice
Summary
Stopped working
Date
24/02/2025 14:19
Status
Report sent
Description
Faulting Application Path: C:\Program
Files\LibreOffice\program\soffice.bin
Problem signature
Problem Event Name: APPCRASH
Application Name: soffice.bin
Application Version: 25.2.0.3
Application Timestamp: 6793e57b
Fault Module Name: cppu3.dll
Fault Module Version: 25.2.0.3
Fault Module Timestamp: 6793c3de
Exception Code: c0000005
Exception Offset: 00000000000214ae
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 0e21
Additional Information 2: 0e216870c33ff8fb142ab40b2661e294
Additional Information 3: 7bb1
Additional Information 4: 7bb148190ae901a0c437a8d5ee0c22d0
Extra information about the problem
Bucket ID: abf56688b8140c1bb9fff66dcd1efbe2 (1873486921462643682)
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