https://bugs.documentfoundation.org/show_bug.cgi?id=174005
--- Comment #2 from [email protected] --- (In reply to ady from comment #1) > Have you tested using menu Help > Troubleshooting mode? Does it hang in that > mode too? > > Have you tested re-setting the user-profile? > > > If you tested using the same original xlsx files with LO Portable 26.2.4 and > there was no hang, you might want to consider installing (at least as a > test) an older version instead of using LO 26.8. > > Please keep in mind that the "user data" from a current installation of LO > is not deleted when you uninstall it, so a standard uninstall + reinstall > (even different versions) might not solve the problem if the source of it is > located within the "user data". > > You might also be interested to test installing a development version (27.2 > ATM); it is installed in parallel to your current release so you can keep > both versions simultaneously installed. Just be aware not to open both > versions simultaneously. > > Please let us know if you find any additional detail, or if you perform any > of the aforementioned tests, whichever the results. -------------------------------------------------------------------------------- Hi ady, thank you for the suggestions and your help. Here are the results of the tests: - Troubleshooting mode: Yes, I have tested using Help > Troubleshooting mode, and unfortunately, the application still hangs in the exact same way. - User-profile: I completely deleted and reset the user profile, but the issue still persists. - Downgrading: Since this is a centrally managed corporate environment, I cannot directly change or downgrade the installed version across the company, so we have to continue using 26.8.1 for a while. - User data: Thank you for the heads-up regarding the residual user data during uninstalls. I will definitely keep that in mind. - Development version (27.2): I will install the 27.2 development version in parallel for testing purposes. I will update this thread with the results next week. Thanks again for your support! -- You are receiving this mail because: You are the assignee for the bug.
