https://bugs.freedesktop.org/show_bug.cgi?id=76842

James <[email protected]> changed:

           What    |Removed                     |Added
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             Status|NEEDINFO                    |NEW

--- Comment #9 from James <[email protected]> ---
>From [email protected]

Hi James,

On Thu, 2014-04-03 at 08:06 +0000, wrote:

> Comment # 8 on bug 76842 from James
> This is becoming a MASSIVE problem for us as the Java update gathers pace.
> 
> Our service desk has taken over 90 calls since Monday and we've had to 
> issue an emergency (hopefully) short-term botch which allows users to 
> easily delete the file via a shortcut.
> 
> We really need a fix for this.
> 
> Can anyone help?

    Of course Collabora can help - if you're willing / able to pay for support
there.

    Just in case that's an option; it'd be interesting to have some more
details:

    * why LibreOffice 3.6.x ? - is it for the legacy StarOffice 
      binary file importers ?
        + assuming so - up-stream TDF do no 3.6.x releases
          anymore.

    * what deployment methods do you use to deploy fixes ?

    Of course, the ideal is that, assuming we can get the business pieces
together, that we can find a workaround here for you that doesn't require a new
build - but there's some hours of code reading & investigation needed first. 

    Anyhow - if you're interested; we have the engineers that can do the work.

    ATB,

        Michael.


Can Collabora please stop buzzing me with fake offers of help? I've already had
a lengthy waste of time phone chat with Tim Isles, who, rather than wanting to
help, was simply touting for business.

He said Collabora couldn't help, well, not unless we spent a lot of money
purchasing your 'hardened' version of LibreOffice and taking out a support
contract, neither of which we are willing to do.

What a great Open Source community spirit. Yeah, use our buggy software for
free, but then pay us to fix the bugs.

Thanks for absolutely nothing.

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