Date: Sat, 16 Mar 2002 15:58:32 +0700 From: [EMAIL PROTECTED] Subject: Re: [LIB] Libretto L3
>>> Plus Toshiba actually has international support ... >>> try getting your Winbook fixed in Australia for instance. >> >> Hehehe... sadly, I've had cause to put it to the test... >> And more than once. >> Try getting your Tosh fixed in Thailand for instance. >> Or Malaysia. >> NOT a very rewarding experience! > > Actually that surprises me ... I thought Toshiba had offices in > Malaysia if not Thailand ... They have offices in both. Unfortunately, the official Toshiba importer/distributor for Thailand is Chevalier. I bought my Libretto from Chevalier in Hong Kong, and the people there went out of their way to repeatedly demonstrate their incompetence once I'd paid my money and walked out the door. Here in Thailand, Chevalier insist on charging "express shipping and special import duty" on all parts (and all parts have to come from Singapore), and the price is nothing short of astronomical. This is on warranty repairs on a machine with explicit international warranty BTW. In any case, I have difficulty taking seriously an official importer/ /distributor (Chevalier Thailand head office, Bangkok) whose written quotation for a PA2503U battery is USD425 (FOUR HUNDRED AND TWENTY FIVE USD!!!) - oh, and that'll be 2 months for delivery, and a 50% deposit, thank you very much. The people in Malaysia were much more helpful and never charged me anything, but when they replaced my HDD (under warranty) they formatted it in another PC (despite having my Libretto in their custody for the entire week it took them to do the job), so there was no space reserved for hibernation - and as you can imagine, that caused me a tremendous amount of grief not long afterwards. Again, this is at the main central office / warranty centre of the official Toshiba importer/distributor, this time for the whole of Malaysia. My Libretto was the first (and only) purchase I ever made where I felt relieved when the warranty expired ;-) ************************************************************** http://libretto.basiclink.com - Libretto mailing list http://libretto.basiclink.com/archive - Archives http://www.picante.com/~gtaylor/portable/faq.html - FAQ -------TO UNSUBSCRIBE------- Reply to any of the list messages. The reply mail should be addressed to: [EMAIL PROTECTED] - Then replace any text on the message's subject line: cmd:unsubscribe --------TO UNSUBSCRIBE DIGEST------ Do above but with this on subject line: cmd:unsubscribe digest **************************************************************
