As Andrew says, there's a prioritization process and they are very, very
backed up. When we lived in Arlington there was a terrible leak under our
street that all the neighbors could smell. We called National Grid and they
did send someone out to look. He was very honest with us and explained that
the only way a crew would be sent out in any reasonable time frame was if
the leak was within 10 (or close to that) feet of a house or manhole.

In our case it turned out the leak was in the main right under the manhole,
so a crew arrived within 30 minutes. It was indeed quite the process of
ripping up the street and fixing it.

Best Rob



On Tue, Oct 31, 2023 at 1:05 PM Andrew Payne <[email protected]> wrote:

> Forest Brown <[email protected]> wrote:
>
> Over the last several years I’ve smelled a strong gas leak on Sandy Pond
>> Rd near DeCordova. I’ve made several calls to the gas company and one to
>> police/fire, and a few e mails to Mother’s Out Front I have never made any
>> headway. Is anyone else aware of this issue and been able to speak to
>> anyone about addressing it?
>
>
> As someone who had a serious* gas leak in the front yard for years
> (possibly decades), my experience:  the gas company has a very, very long
> list of leaks to repair, and they prioritize based on the severity of the
> leak and the difficulty (cost) of repair.  It may take a long time for any
> given leak to get to the top of the list.
>
> Here's a map of leaks:  https://heet.org/gas-leaks/gas-leak-maps/
>
> In our case, when the leak was eventually repaired, it was literally a
> 24-hour non-stop job involving three different shifts of gas company
> workers, the place lit up like Alcatraz at night, and heavy equipment
> digging up the road.  And within a year, it was all for naught, because
> they replaced the entire gas line on our road.
>
> (*It was a leaky valve:  you could hear the leak bubbling and if you put
> dish detergent down the valve access, it would bubble up and make foam.
> Fun!)
>
> One no-open-flames-please resident's view,
>
> -andy
> https://payne.org/lt-disclaimer
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