On 29/08/17 10:23, Roger Clarke wrote:
... era of employee empowerment was a brief interlude ...
Yes, and it was the end of an era with the death of Robert Pirsig, author of "Zen and the Art of Motorcycle Maintenance: An Inquiry into Values" on April 24, 2017: https://en.wikipedia.org/wiki/Zen_and_the_Art_of_Motorcycle_Maintenance
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