> > We tried it and abandoned it in favor of RT.
> 
> That deserves some enlargement.

Fair enough. 

> Did you just not like it (I could
> understand that from a user's perspective). Did it perform badly on
the
> Zed?

Both. Bugzilla is enormously end-user-hostile, and difficult to manage.
It is also primarily written in Perl, making heavy use of arrays in
memory, which makes it somewhat of a pig. 

It also doesn't handle email or WWW-based case access very well, which
makes it a real PITA to use in non-developer environments. In all
fairness, it ran OK on a lightly loaded system, but you could tell when
someone accessed a case or opened a bug, whereas having the data in a
RDBMS like PostGres with a nicer interface like RT really didn't make
getting Bugzilla working better worth the effort. 

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