> Both. Bugzilla is enormously end-user-hostile, and difficult to manage.
> It is also primarily written in Perl, making heavy use of arrays in
> memory, which makes it somewhat of a pig.

The user hostility is really down to the UI, some of the bugzillas have
very nice front ends. On a PC it runs fine but there you have plenty of
cheap RAM and processor.

> It also doesn't handle email or WWW-based case access very well, which
> makes it a real PITA to use in non-developer environments. In all
> fairness, it ran OK on a lightly loaded system, but you could tell when
> someone accessed a case or opened a bug, whereas having the data in a
> RDBMS like PostGres with a nicer interface like RT really didn't make
> getting Bugzilla working better worth the effort.

It puts the data into an RDBMS so I don't quite follow that bit.

You might also want to look at 'trac', its a much nicer tool for smaller
projects.

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