> An installation I talked to in the past was pushing that ratio with
> additional power. They were driving it that a system admin had no
> business to login to a server unless there was a change or problem
> ticket for it. The idea of "just looking" at something did not justify
> a login. Instead, if there's a need to "just look" at that server,
> there may be a justified need to look at all those servers and they
> would add the item to the automation to have that data available from
> all applicable servers for everyone who needed it. I found it a very
> interesting approach to push that ratio.
> Rob van der Heij

This is actually encouraging. This kind of discipline is what's
necessary to move beyond a few dozen systems to really large-scale
infrastructure. The Bell system had to make this kind of change in the
early 1960's to achieve really significant uptimes. 

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