Re: Netvision, or I need a new ISP

[Shachar Shemesh]

Oleg Goldshmidt wrote:

>I heard many times that one big company with a reputation for truly
>excellent tech support is Cisco. Is there anything written on how they
>do it?
>  
>
They pay good salaries to their support personell, and they have a 
corporate culture of support.

Providing good technical support is no big deal. It is very simple to 
get to such standards. The ways are pretty known and paved. The only 
problem is that it costs, and most companies don't want to pay the 
price. Whether the price is worth it, as far as the company is 
concerned, is a subject open to debate.

            Shachar




=================================================================
To unsubscribe, send mail to [EMAIL PROTECTED] with
the word "unsubscribe" in the message body, e.g., run the command
echo unsubscribe | mail [EMAIL PROTECTED]