On Fri, 3 Jan 2003 18:00:45 +0200, Mark Veltzer <[EMAIL PROTECTED]> wrote: > > I think we can all safely say that software support is virtually NON EXISTANT > where closed source software for the masses is concerned.
You are definitely wrong here. If your site is large enough or is ready to pay for it, you can get on-site support (I know few sites where the seller gives on-site system support). > Did you ever see a commercial company release a a bug fix just for you ? They do it, They send you a patch or binary to test. They don't release it just for you. It is included in their next release. > Did you ever manage to get in contact with ANYONE in MS who knows what the ?%$% > they are talking about (meaning someone who actually saw the code and knows > how it works) ? I don't have first hand experience with M$, but from what I here, if you are called "Bank Leumi" or "Bank Ha-Poalim" you'll get support from someone who has access and actually read the source. I can recall at least 2 occasions where the company I work for got support from the "source". About 3.5 years ago we had problem with the Informix DB engine and persons from London connected to our computer (by phone, not Internet) to analyze it (I ported the GDB to DGUX on Intel processors for that purpose). I can testify that they really fixed some bugs we found or suggested way to work around them. We had problems with a propriety file server we bought. The company flew a man from Germany who was here a week to fix the problems. Ehud. -- Ehud Karni Tel: +972-3-7966-561 /"\ Mivtach - Simon Fax: +972-3-7966-667 \ / ASCII Ribbon Campaign Insurance agencies (USA) voice mail and X Against HTML Mail http://www.mvs.co.il FAX: 1-815-5509341 / \ mailto:[EMAIL PROTECTED] Better Safe Than Sorry ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
