Mark Veltzer wrote:
Actually, I currently work for a big company, and I know that our escallation support gusy routinely issue patches to specific customers. Occasionally (very rarely), they even write in new features. Usually, and that happens quite a lot too, we (R&D) write in new feature for specific customers. Now, I can't testify as to how big you have to be in order to get such treatment, but that will happen.Oren!Did you ever see a commercial company release a a bug fix just for you ?
Did you ever manage to get in contact with ANYONE in MS who knows what the ?%$% they are talking about (meaning someone who actually saw the code and knows how it works) ?Again, my personal experience is a little different. In my previous work place we bought MS ISV Premium support. While it usually sucked big time, there was one occasion where they actually created a hotfix to NetMeeting just because of a bug that bothered us. As it turns out, this hotfix was useless to us, as it meant you had to download the whole of NetMeeting for our prog to work, but it did happen.
What I'm trying to say is that these things do happen. It's not the same as with Open Source (where I had a problem I submitted to the apropriate mailing list, and it was fixed and commited in two days so I could generate a special version of Wine for a conference), but these things do occasionally happen.
Shachar
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