Hi,

> I think we can all safely say that software support is virtually NON EXISTANT
> where closed source software for the masses is concerned.

[...]
Maybe you misunderstood me. I'm talking about another kind of
support.  Not something that'll require the software company to write OS
patches, but something that'll require them to guide me, let's say, how to
install a kernel patch that'll fix a problem. I'm talking about situations
when the company doesn't have a Linux-guru in their system team. I think
that highschools would be a fine example.

> About hardware support: did you ever get a visit from NVIDIA, Creative, IBM
> hard disk devision or other people to check what went wrong with your
> hardware ?!? Enough said. The hardware market is built on: build it,

I'm not talking about my PC. I'm doing fine with it indeed :)
Again, think of a high-school. They have 100 PCs they bought from Dell
with Linux installed. One of them doesn't recognize the sound card, for
some weird reason. The system person of the school doesn't succeed to fix
it. He calls Dell's support. Will they help him? Will they do it well?
(I have nothing against Dell, just an example :) )


- Oren

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