when i expressed my concern about the high price after a half a year, your representatives assured me that i would just have to call up and get a new deal. they should have told me that i may not get a good deal if i use a lot of bandwidth. do u really want customers for a half a year who then leave pissed off? isn't it better to not have this customer in the first place? if your representatives told me that i wouldn't get a good deal after a half a year if i used over 9G a month then i wouldn't have joined *and* i wouldn't have been pissed off. but basically forcing me to switch isp's after a half a year obviously didn't please me too much. if u really don't want high bw users, then your representatives should confirm this when a person wants to sign up as a new customer. believe me, it would have been much nicer to know this before than after... (as for the static ip, i just asked for it stam. i don't miss it at all now that i don't have one. if i absolutely needed it then yeah, maybe i'd sign up with actcom, but i don't need it and for me it's not worth more than 5 shekels a month)
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Sent: Mon, September 26, 2005 12:13 AM > To: El-al, Netta; Linux-IL > Subject: RE: Actcom without a dailer costs more > > > On Sep 25, 14:28, "El-al, Netta" wrote: > } Subject: RE: Actcom without a dailer costs more > > that was a very nice and detailed email but the bottom line is: > > the other isps are now giving very low prices that stay low > and don't change after a certain period. > > when i first signed up with actcom, they said that after a > half a year i would be able to sign up for a new deal with > similar prices. they did not mention the possibility that i > wouldn't be able to get a low price if i used a lot of > bandwidth. had i known that, i obviously wouldn't have signed > up with them in the first place. > > Netta, please look in the form on which you sign and see if what you > say is exact. It lists the price after half a year. Please tell us > what is says. We didn't ask more than that. We indeed don't detail > our considerations of how much a discount off the pre-agreed price > we are willing to give. > > You also had a static IP. As far as I know the low prices of the > other ISPs don't include a static IP. Please correct me if I'm wrong. > > > it seems to me that when an isp is willing to lose > customers (and even kind of encourages these customers to > leave) that maybe it's time for the isp to give in to the > real isp's that can actually afford to have customers. > > As I already said (and gave some figures) the percentage of > users who > have a high traffic is small, but their combined traffic is > *VERY BIG*. > In the current competitive market it is very hard to loss > *many* hundred > of thousands of NIS per year on these users, or to raise the price for > the majority of the users. Some other companies are not able to find > the traffic of their customers due to technical difficulties. This is > going to get changed. > > > i think most ppl would rather donate money to their > favorite distribution or something rather than donating money > to an isp who supports linux. (that would be like having an > account at a bank that charges a lot more money by far on > transactions because they have nice support for online > banking in firefox...) > > We use free software and we feel we should support it. We will > continue to do so, independent of whether users of free software are > willing to register to our services or not. However, to most of these > users we are able to give good prices. > > We plan to solve the traffic issue of free software users by our new > project of a near-real-time detailed traffic analysis per user, plus > establishing big local mirrors (part of them already exist). > > Amir > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of > Michael Vasiliev > > > Sent: Sat, September 24, 2005 9:56 PM > > > To: Linux-IL > > > Cc: Shachar Shemesh; Ilya Konstantinov; Nadav Har'El > > > Subject: Re: Actcom without a dailer costs more > > > > > [snip] > > > > > > Our ADSL and Cable deals are like many similar deals of > other ISPs, > > > in that they contain an initial period of low price (now > typically for > > > 6 or 12 months, depending on the deal) and only then the > regular price > > > applies (Bezeq and the Cable companies have a similar > arrangements of > > > there infrastructure cost). So after the initial period, > the regular > > > price, as signed by the user, applies (not like most > other ISPs, users > > > at ACTCOM sign on a written agreement to prevent any > > > misunderstanding). > > > Absolutely most of the times we are able to make a > discount, because > > > absolutely most of the users have low traffic. However, > for users who > > > have very high traffic we keep our right not to give a > discount (or > > > not to give a big discount) from our official price as agreed when > > > the account was set up (for monthly accounts) or from the > > > prices written > > > in our web site, as applicable for the particular case. > > [snip] > > > ************************************************************** > ********************* > > Information contained in this email message is intended > only for use of the individual or entity named above. 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