On 21/11/2007, Baruch Even <[EMAIL PROTECTED]> wrote: > We are deploying servers around the world (currently in one location, > later more) and we need to have external support for them. I'm not > sure on the exact plan and need as I'm "just" a developer. Currently > I'm the only Linux expert around and I'd rather stay a developer and > not turn into an operations/sys-admin guy. I believe what is wanted is > essentially a long term second line of support with obligations as to > response times and such, something akin to what is described for > RedHat at http://www.redhat.com/support/policy/sla/production/ > > I think that installation is already covered by our plans so this is > more of a longer term issue. I'm not looking for immediate quotes > though I will forward information to those in-charge to decide. I am > interested in companies that are able to provide such a level of > support for Debian servers.
I'd much rather be using Debian too but it's pretty much not an option when deploying servers at most hosting providers we talked to. I was willing even to consider Ubuntu but it wasn't offered either. At least in our situation - the service we get is that the hosting provider (we currently use The Planet) buys the hardware according to our specs, puts it up and installs the OS that we ask for - CentOS 5 (to save on RHEL) was the most obvious choice (even the request for an amd64 version seemed to look a bit out of ordinary to them) and asking for Debian draw responses between "not in our shop" and "gimme 150$ an hour to put it up for you and for any request regarding this system in the future". Even more so - they had Debian in their "supported OS's" drop-down box but it turned out that it's there because it USED to be supported but not any more, so it actually got a step back with that host (my guess is that it was supported by one of their acquisitions). So I now have to settle for CentOS 5 on our production servers, but I'm getting used to it. Before that ordeal I planned to move our in-house servers from the hodge-podge of redhat/fedora that we have to Debian but after that experience I have to re-consider since the basic idea in operations/production is to minimize the number of technologies you have to keep track off. Good luck, --Amos ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
