Amos Shapira wrote:
On 21/11/2007, Baruch Even <[EMAIL PROTECTED]> wrote:
We are deploying servers around the world (currently in one location,
later more) and we need to have external support for them. I'm not
sure on the exact plan and need as I'm "just" a developer. Currently
I'm the only Linux expert around and I'd rather stay a developer and
not turn into an operations/sys-admin guy. I believe what is wanted is
essentially a long term second line of support with obligations as to
response times and such, something akin to what is described for
RedHat at http://www.redhat.com/support/policy/sla/production/
I think that installation is already covered by our plans so this is
more of a longer term issue. I'm not looking for immediate quotes
though I will forward information to those in-charge to decide. I am
interested in companies that are able to provide such a level of
support for Debian servers.
I'd much rather be using Debian too but it's pretty much not an option
when deploying servers at most hosting providers we talked to. I was
willing even to consider Ubuntu but it wasn't offered either.
At least in our situation - the service we get is that the hosting
provider (we currently use The Planet) buys the hardware according to
our specs, puts it up and installs the OS that we ask for - CentOS 5
(to save on RHEL) was the most obvious choice (even the request for an
amd64 version seemed to look a bit out of ordinary to them) and asking
for Debian draw responses between "not in our shop" and "gimme 150$ an
hour to put it up for you and for any request regarding this system in
the future". Even more so - they had Debian in their "supported OS's"
drop-down box but it turned out that it's there because it USED to be
supported but not any more, so it actually got a step back with that
host (my guess is that it was supported by one of their acquisitions).
I think at Debian website you can always search, and even find a source for
debian based service, for US of A. And I bet it's even professional.
Regards,
Max.
So I now have to settle for CentOS 5 on our production servers, but
I'm getting used to it.
Before that ordeal I planned to move our in-house servers from the
hodge-podge of redhat/fedora that we have to Debian but after that
experience I have to re-consider since the basic idea in
operations/production is to minimize the number of technologies you
have to keep track off.
Good luck,
--Amos
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--
Maxim Kovgan,
Distributed Systems and Data Mining Laboratory
Computer Science, Technion
http://dsl.cs.technion.ac.il
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