We've had a lot of good luck in the past with Dell (I've been a Dell guy for 12 years), but this has happened a few times with recent orders.
Other recent things I've noticed about Dell: 1) website has had a lot more issues in the past six months (premier/my account/regular). (ex: something as simple as missing common RAID configs in the order process which forces me to call the rep to get an order through with the hardware I need). 2) account reps rotating more frequently 3) Shipping/packing times have become increasingly inaccurate in general, even on orders that come in within reasonable times. I've received packages before tracking numbers appeared on my order, and I've had to wait for "in stock" orders for 7 days. I'm worried if, as William mentioned, it's becoming systematic within Dell to ignore these problems as they are cutting costs. I thought about the holidays being an issue, but is the demand for servers that much higher in the holidays? Maybe budgets dictate buying towards the end of the year, but I haven't seen too much of that. What really nags at me is the way the delay for this order, as well as our past few orders, has been handled. I don't blame the account rep as I really believe she is reading the info off her screen. What I don't like is being strung along with these 1-2 week delays, and the pattern of being told the day before server is supposed to arrive that the order is being delayed again. I scheduled three contractors to do an install weeks ago, and had to cancel on them ONE day before the job. I actually called my rep to confirm everything is good, and up until the last day, everything looked good for my ship date (overnight). My curiosity is peaked as to how Dells tracking systems aren't aware that parts aren't going to be at the factory in time for the ship date at least a week before hand. Phew... pardon the rant. I guess I just want to know how other loyal Dell IT managers feel about Dell and if I'm getting paranoid. Thanks, Eugene -----Original Message----- From: Matthew Marlowe [mailto:[email protected]] Sent: Tuesday, January 05, 2010 4:20 PM To: Paras pradhan Cc: [email protected]; [email protected] Subject: Re: Dell PowerEdge server shipping delays Eugene, We have ordered several R710 servers in the last few months - accessories/etc were received within 2-3 business days, the servers themselves within 3 weeks (within the time frame promised in the order). Historically, we've never had any real worries about Dell delivering within their time frames (having placed many orders every year for the last 7 years). I think there was only one case where we had to escalate, and this got tracked down to the shipping companies fault (Dell sent out a new system for us immediately). The current delay of 3 weeks is a little higher than the 2 weeks I would normally expect or even the 1 week I've seen on occasion - but not enough to keep us from placing future orders. It's possible that only certain classes of accounts or models are being impacted. Ultimately, you have to be able to trust your dell account rep -- if you feel he's not giving you the right information, you should ask to be switched to a different one. Sometimes you have to push to be given a real answer; I've definitely had to do that on a few occasions - but you should never have to put up with being strung along. Matt ----- "Paras pradhan" <[email protected]> wrote: > I got mine 4 weeks before. We placed the order around 8 weeks before. > > > Paras. > > > > On Tue, Jan 5, 2010 at 4:39 PM, < [email protected] > wrote: > > > I apologize for this being a bit off topic. > > Is anyone else waiting on a PowerEdge server delivery for over 45 days > now? > I keep getting delayed notices for my orders and my Dell account rep > (we're > small-med company) seems to be at a loss. > > Because they keep telling me the server is going to be there in a week > or > so, it prevents me from ordering another server (which will take 2+ > weeks). > I'm starting to think that I'm being strung along (so I don't cancel > my > order) until whatever the problem is get's fixed. I don't believe that > a > company like Dell can miscalculate part delivery times (or even not > know > them) by as much as 45 days. > > Update: > It seems they are deleting posts on the dell community where people > are > trying to figure out why their poweredge servers being delayed (and > google > doesn't cache it): > > http://www.google.com/search?sourceid=navclient&ie=UTF-8&rlz=1T4GGLL_enUS336 > US336&q=PowerEdge+server+shipping+delays > > Eugene > > _______________________________________________ > Linux-PowerEdge mailing list > [email protected] > https://lists.us.dell.com/mailman/listinfo/linux-poweredge > Please read the FAQ at http://lists.us.dell.com/faq > > > _______________________________________________ > Linux-PowerEdge mailing list > [email protected] > https://lists.us.dell.com/mailman/listinfo/linux-poweredge > Please read the FAQ at http://lists.us.dell.com/faq -- Matthew Marlowe - http://www.deploylinux.net/ CEO @ DeployLinux Consulting, Inc [email protected], 858-400-7430 http://www.twitter.com/deploylinux _______________________________________________ Linux-PowerEdge mailing list [email protected] https://lists.us.dell.com/mailman/listinfo/linux-poweredge Please read the FAQ at http://lists.us.dell.com/faq
