sometimes if you have an importers code .. they won't bat an eyelid for items up to $1000 .. but in your case because they were dvds my guess is they wanted to watch em first :)
no seriously .. maybe they needed to check their rating and so forth .. I dunno .. they've been ok to me so far .. now as for UPS .. etc just lets not go there! :) cheers Paul (Manager, E-caf@The Arts Centre) (Level 2/28 Worcester Boulevard, Christchurch, NZ) (ph/fax +64 3 3656480 www.e-caf.com)