Can't comment on most of your other points, but

> - If you don't have a support contract and find a bug in their product
>   that you want to report (even if you personally need it fixed), there
>   doesn't seem to be a way to report it

every single rpm, and the web site, mentions http://www.suse.de/feedback
If you really wanted to report a bug it would be fairly simple.
You could also try and send a pile of decent bug reports and ask for
access to bugzilla.

Volker

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Volker Kuhlmann                 is possibly list0570 with the domain in header
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