FYI.... To be honest I do not expect to gain much from this correspondance but I will have to wait and see. If enough of us complain then maybe something will improve.
Rob -----Original Message----- From: Robert Fisher Sent: Tue, 15 Feb 2005 11:33:05 +1300 (NZDT) To: [EMAIL PROTECTED] Subject: UBS Broadband connection delays Dear Minister, I wish to bring to your attention what I believe to be anti competitive practices by Telecom with regard to the wholesale broadband UBS service. (I have also passed my complaint to the Commerce Commission) Prior to shifting house recently (to one just around the corner on the same Telecom exchange) I asked that our telephone and broadband service (UBS through ISP Orcon) be switched over to our new address. I was advised that there would need to be three steps which would only be run consecutively. First the telephone service would be changed over, only then could the order be placed by our ISP, Orcon, to disconnect the UBS service and only following the disconnection could the reconnection be ordered. The delay for the disconnection took 10 days after our shift and now I am told that the delay to connect at the new house is another 5 days. This is bad enough for our household to experience these delays but imagine if it was a business. I cannot accept that the orders could not be placed concurrently, prior to our shift, for any other reason than being anti competitive. -- Robert Fisher 5 Belgrove Place Parklands Christchurch 8009 www.fisher.net.nz
