IIRC Robert complained about delay, not about the fact (hard to prove) that there was a difference in the length of delay between telecom customers and orcon customers. At any rate that seems to be the way the CC treated the complaint.
In Robert's case the problem seemed to be in the co-ordination of transferring a number of services from one house to another: have to transfer the phone connection from A to B before transferring the UBS ADSL from A to B, in fact can't even order part 2 until part 1 is completed. What a dog of a system. If telecom had been supplying the data, as opposed to it being a UBS account with ORCON, it could have been done quicker. That is the nub of the complaint. Most of the complaints the CC have been receiving are on a different issue, ie the length of time it takes for a telecom supplied ADSL line to be switched over to UBS/ORCON. The excuse for that is that there have been an unexpected flood of changeover requests, and I believe the CC has accepted that demand exceeded expectations and that the delays are unavoidable. That is understandable, but it is not at the heart of Robert's complaint. I suspect the commission have confused the two, because if you don't look at it closely enough, or it is not well enough explained to them, it looks like the more common problem. Now conspiracy theorists will say that the "common problem" is also deliberately being played out by telecom to unfairly outdo orcon. however it is certainly true that demand has exceeded expectation, as orcon also had to put on extra call centre staff to cope. On Thu, 03 Mar 2005 11:43:57 +1300 Christopher Sawtell wrote: > a rant, > > btw, have you got adsl on now? > > -- > C. S. > -- Nick Rout
