What the H*** is going on at paradise.net? This is interference with my mail. I want an apology at the very least.
Has anybody else had such offensively trite and stupid responses to such serious problems? Frankly, with such a track record, paradise.net doesn't have much of a future. Wesley Parish ---------- Forwarded Message ---------- Subject: Fwd: Your removal from the LINUX-390 list [Incident:060208-001708] Date: Wed, 08 Feb 2006 19:40 From: TelstraClear Helpdesk <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Response --------------------------------------------------------------- Your question has been received. Below is up to 5 Items that the System has identified as containing keywords from your question, please check these for possible answers to your question. If they Do Not solve your question please reply in the space between the lines below. [===> Please enter your reply below this line <===] [===> Please enter your reply above this line <===] Please try the following Title: How can I reduce the amount of spam I receive? Link: https://paradise.custhelp.com/cgi-bin/paradise.cfg/php/enduser/popup_adp.php ?p_faqid=1060&p_created=1124678680 Title: Spam slipping through the filter Link: https://paradise.custhelp.com/cgi-bin/paradise.cfg/php/enduser/popup_adp.php ?p_faqid=575&p_created=1076207850 Title: Downloading same emails over and over Link: https://paradise.custhelp.com/cgi-bin/paradise.cfg/php/enduser/popup_adp.php ?p_faqid=562&p_created=1076204174 Title: Paradise Webmail Link: https://paradise.custhelp.com/cgi-bin/paradise.cfg/php/enduser/popup_adp.php ?p_faqid=589&p_created=1076212380 Title: Large message jamming mail download Link: https://paradise.custhelp.com/cgi-bin/paradise.cfg/php/enduser/popup_adp.php ?p_faqid=536&p_created=1075872358 As the system is still learning, some answers may be non-related, we are updating the rules for this daily. You can also search for answers from our knowledge base online: Clear.Net http://clearnet.custhelp.com Paradise http://paradise.custhelp.com TelstraClear https://telstraclear.custhelp.com Discussion Thread --------------------------------------------------------------- Customer (Wesley Parish) - 08/02/2006 07.40 PM Hi. I got this today. Could you take a look to see if everything's okay with my email account? I suspect the worst. Wesley Parish ---------- Forwarded Message ---------- Subject: Your removal from the LINUX-390 list Date: Wed, 08 Feb 2006 18:00 From: "MARIST LISTSERV Server (14.4)" <[EMAIL PROTECTED]> To: Wesley Parish <[EMAIL PROTECTED]> Wed, 8 Feb 2006 00:00:21 You have been automatically removed from the LINUX-390 list (Linux on 390 Port) as a result of repeated delivery error reports from your mail system. This decision was based on the automatic error monitoring policy in effect for the list, and has not been reviewed or otherwise confirmed by a human being. If you receive this message, it means that something is wrong: while you are obviously able to receive mail, your mail system has been regularly reporting that your account did not exist, or that you were otherwise permanently unable to receive mail. Here is some information which may assist you or your local help desk in determining the cause of the problem: - The failing address is [EMAIL PROTECTED] - The first error was reported on 2006-02-03. - Since then, a total of 2 delivery errors have been received. - The last reported error was: 5.0.0 X-Postfix; host pop3.paradise.net.nz[203.96.152.6] said: 550 <[EMAIL PROTECTED]>: Recipient address rejected: User unknown (in reply to RCPT TO command) PLEASE DO NOT IGNORE THIS MESSAGE. While you can of course re-subscribe to the list, it is important for you to report this problem to your mail administrator so that it can be solved. This problem is not specific to the LINUX-390 list, and also affects your private mail. This means that YOU HAVE PROBABLY LOST SOME PRIVATE MAIL AS WELL. Anyone trying to write to you during the same time frame will probably have received the same errors for the same reason. The LINUX-390 list is but one of the many people who may have tried to write to you while your mail system was malfunctioning. DO NOT LET TECHNICAL PEOPLE CONVINCE YOU THAT THIS IS NORMAL. It is never normal for a mail system to claim that a valid, working account does not exist, just as it would not be normal for the post office to return some of your mail with "addressee unknown" when the address was written correctly. It is true that some mail systems are less reliable than others, and your technical people may be doing the best they can with the tools they have. But, ultimately, the level of service that you are receiving is the result of a business decision, and not something due to a universal technical limitation that one can only accept. Reliable mail systems do exist, and it is ultimately up to you to decide whether this level of service is acceptable or not. ------------------------------------------------------- -- Clinersterton beademung, with all of love - RIP James Blish ----- Mau e ki, he aha te mea nui? You ask, what is the most important thing? Maku e ki, he tangata, he tangata, he tangata. I reply, it is people, it is people, it is people. Question Reference No060208-001708 --------------------------------------------------------------- Date Created: 08/02/2006 07.40 PM Last Updated: 08/02/2006 07.40 PM Status: Solved Paradise User ID: ------------------------------------------------------- -- Clinersterton beademung, with all of love - RIP James Blish ----- Mau e ki, he aha te mea nui? You ask, what is the most important thing? Maku e ki, he tangata, he tangata, he tangata. I reply, it is people, it is people, it is people.Title: Fwd: Your removal from the LINUX-390 list
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Your question has been received. Below are up to 5 Items that the System has identified as containing keywords from your question, please check these for possible answers to your question. If they Do Not solve your question please reply in the space between the lines below. [===> Please enter your reply below this line <===] [===> Please enter your reply above this line <===] Please try the following As the system is always learning, some answers may be non-related, we are updating the rules for this daily. Clear.Net http://clearnet.custhelp.com | |||||||||
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| Customer (Wesley Parish) | 08/02/2006 07.40 PM | ||||||||
| Hi. I got this today. Could you take a look to see if everything's okay with my email account? I suspect the worst. Wesley Parish ---------- Forwarded Message ---------- Subject: Your removal from the LINUX-390 list Date: Wed, 08 Feb 2006 18:00 From: "MARIST LISTSERV Server (14.4)" <[EMAIL PROTECTED]> To: Wesley Parish <[EMAIL PROTECTED]> Wed, 8 Feb 2006 00:00:21 You have been automatically removed from the LINUX-390 list (Linux on 390 Port) as a result of repeated delivery error reports from your mail system. This decision was based on the automatic error monitoring policy in effect for the list, and has not been reviewed or otherwise confirmed by a human being. If you receive this message, it means that something is wrong: while you are obviously able to receive mail, your mail system has been regularly reporting that your account did not exist, or that you were otherwise permanently unable to receive mail. Here is some information which may assist you or your local help desk in determining the cause of the problem: - The failing address is [EMAIL PROTECTED] - The first error was reported on 2006-02-03. - Since then, a total of 2 delivery errors have been received. - The last reported error was: 5.0.0 X-Postfix; host pop3.paradise.net.nz[203.96.152.6] said: 550 <[EMAIL PROTECTED]>: Recipient address rejected: User unknown (in reply to RCPT TO command) PLEASE DO NOT IGNORE THIS MESSAGE. While you can of course re-subscribe to the list, it is important for you to report this problem to your mail administrator so that it can be solved. This problem is not specific to the LINUX-390 list, and also affects your private mail. This means that YOU HAVE PROBABLY LOST SOME PRIVATE MAIL AS WELL. Anyone trying to write to you during the same time frame will probably have received the same errors for the same reason. The LINUX-390 list is but one of the many people who may have tried to write to you while your mail system was malfunctioning. DO NOT LET TECHNICAL PEOPLE CONVINCE YOU THAT THIS IS NORMAL. It is never normal for a mail system to claim that a valid, working account does not exist, just as it would not be normal for the post office to return some of your mail with "addressee unknown" when the address was written correctly. It is true that some mail systems are less reliable than others, and your technical people may be doing the best they can with the tools they have. But, ultimately, the level of service that you are receiving is the result of a business decision, and not something due to a universal technical limitation that one can only accept. Reliable mail systems do exist, and it is ultimately up to you to decide whether this level of service is acceptable or not. ------------------------------------------------------- -- Clinersterton beademung, with all of love - RIP James Blish ----- Mau e ki, he aha te mea nui? You ask, what is the most important thing? Maku e ki, he tangata, he tangata, he tangata. I reply, it is people, it is people, it is people. | |||||||||
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