We've been using request-tracker at work for our IS helpdesk for a couple of years...
http://bestpractical.com/rt There is also an asset tracking add-on for it, http://atwiki.chaka.net/ (Although the site is broken, just a link to the install archive on there at the moment) We've had over 5000 tickets through this in the last 2 years or so, with 5 I.S staff using it, and 180 users on the LAN, plus casuals etc. We use the email gateway primarily to log jobs. "Email the helpdesk to log a job". Just moved it to version 3.6.1 on etch yesterday as it happens, using the packages from the debian repository. Cheers, Me. On Sun, 2007-10-21 at 12:17 +1300, Andrew Sands wrote: > Howdy, > > I need to implement a "fault based" trouble ticket and asset tracking system > of some kind. Possibly but not excluding a data based back-end and client or > web based UI. Needs to cope with local and some remote users.
