http://www.mantisbt.org/
It's used on one of the systems I use.
HTH
Cheers Don
Ps: You should unset your 'return address' when sending to lists. That
way responses go to the list so other people who are interested in the
response get them as well :)
Andrew Sands wrote:
Howdy,
I need to implement a "fault based" trouble ticket and asset tracking system
of some kind. Possibly but not excluding a data based back-end and client or
web based UI. Needs to cope with local and some remote users.
Google has not been much of a friend and Freshmeat only gave me a selection
that were mostly help-desked based.
Any solution I implement needs to track the asset reported as "broken \ faulty
\ or malfunctioning", these devices may be non IT devices but part of the
bigger picture.
Keeping on topic, my preference is to use an open source solution. This is
driven by produce proof-of-concept assists work-flow vs cost of license fees
arguement.
Any reports or war stories of what people have used or are using most welcome.
Pointers on what does not work helpful as well.
later,
Andrew
--
Don Gould
2/59 Peverel Street, Riccarton, Christchurch, New Zealand
Phone: +64 3 348 7235 - Mobile: +64 21 114 0699
www.thinkdesignprint.co.nz
