Zane Gilmore wrote:
I have been doing some assessment work on Redhat.
AFAICT Redhat charges approx $500NZ per year per server. (that's the
bare bones basic subscription)
and approx $1200 per year per server for 12X5 telephone support.
There's a more expensive 24X7 one as well.
Does anyone on the list have any experience with Redhat's services?
What I'm trying to figure out is whether it is worth my employer
spending it's money
on some of these subscriptions or whether we just go Centos and muddle
through.
I am not the world's most experienced sysadmin but I *can* usually
muddle through.
My experience with another supplier (which at this point will remain
nameless) was appalling
when I went to them for support.
That was the reason we were using their distro was because it was
supported but when I tried to
get that support for a quite obscure problem they were hopeless and I
fixed the problem myself eventually.
Cheers,
Zane
My experience is that the support contract is not worth the paper it'll
be printed on. Mind you, that was two years ago but I doubt much will
have changed.
All of my issues with RH I have managed to solve myself though to be
fair, when the boss is breathing down your neck when a system is down
you tend to work much harder and faster than any support rep ever will.
Funnily enough, the one time support would have been welcome (this issue
took months to resolve) both Oracle NZ and RedHat were absolutely
useless. Wandering through source code eventually highlighted the issue
which was resolved quite effectively once the cause was found.
As such I would use Centos.
Cheers,
Brett. (RHCE)
