> Funnily enough, the one time support would have been welcome (this issue > took months to resolve) both Oracle NZ and RedHat were absolutely > useless. Wandering through source code eventually highlighted the issue > which was resolved quite effectively once the cause was found.
Yes, I think that is my experience too. If you are a reasonably knowledgeable sysadmin or whatever, any support you want is going to be for a relatively obscure problem which is unlikely to be something a phone-support person is able to deal with. -- ------------------------------------------------- Zane Gilmore Development and Web Infrastructure Team Leader DDI: 325 9631 Cell:0276 319 206 Crop & Food Research : Mana Kai Rangahau http://www.crop.cri.nz -------------------------------------------------- Visit our website at http://www.crop.cri.nz ______________________________________________________ CAUTION: The information contained in this email is privileged and confidential. If you read this message and you are not the intended recipient, you are hereby notified that any use, dissemination, distribution or reproduction of all or part of the contents is prohibited. If you receive this message in error, please notify the sender immediately. Any opinions or views expressed in this message are those of the individual sender and may not represent those of their employer.
