Chris, Remember that with any cable or DSL provider the tech support has limited technical knowledge. The default answer until the tech gets out is "Swap the modem".
Because I live by the rule "the only stupid questions are the ones not asked" and I have made mistakes that have cause me pain on my home network.... Tell me about the network in the home. - Is it possible to hook a computer directly up to the modem and see if the issues are persistent after bypassing the internal home network? - Could there be someone downloading a bunch of "Online Content"? - Is the home network WiFi only? Wired? or both? - Is there a possibility of a network loop? With all issues to divide and conquer is the best way to go. Ruling out the internal network will give them more ammunition against the ISP. OR if they find an issue on the network its saves them time waiting for a tech to come out and start troubleshooting. Adam Flaig "I'll just say what's in my heart: 'Ba-bump, ba-bump, ba-bump.' " -- Mel Brooks <http://www.goodreads.com/author/show/126491.Mel_Brooks> On Fri, Jan 6, 2012 at 1:59 AM, Chris Penn <cantorm...@gmail.com> wrote: > Randall > Yeah, I was thinking icinga or nagios. What checks to you recommend? > > Trevor > I will check the modem connection stats; had not thought of that. > > thanx, > > Chris... > > On Thu, Jan 5, 2012 at 11:16 PM, Trevor Benedict <mre...@gmail.com> wrote: > > Are you able to log into the modem and pull connection stats off of it? > or > > via snmp. > > Most of the time you can get dBi levels off the line, and other stats. > > > > But ive never heard of a cable modem going off line for 30-60sec at a > time. > > I can see it disconnecting for a split sec, and taking 30-60sec to > resync, > > and packets start flowing again. > > There are many things to check in the whole system. I use to be a cable > > guy... > > > > - Trevor > > > > > > On Thu, Jan 5, 2012 at 12:28 PM, Chris Penn <cantorm...@gmail.com> > wrote: > >> > >> This is not a direction Linux question. I have a friend (on window$) > >> who is having issues with cox. He swears he is intermittently getting > >> 30-60sec hang ups with his connection to the internet after which > >> there is a varying level of bandwidth. Cox said their seemed to be a > >> problem and told him to get a new modem. This provided no change. > >> Kind of pisses me off that they didn't just bring a test modem. This > >> has been going on for 6 months. > >> > >> I was wondering, does anyone have a tool that we could use to monitor > >> his connection continuously? Maybe something like neubot > >> (http://www.neubot.org) but more to the point. I feel at this point > >> he needs to prove the problem to Cox. > >> > >> All suggestions are welcome, sorry for being off topic, and thanks in > >> advance. > >> > >> Chris... > >> > >> > >> -- > >> "As we open our newspapers or watch our television screens, we seem to > >> be continually assaulted by the fruits of Mankind's stupidity." > >> -Roger Penrose > >> _______________________________________________ > >> LinuxUsers mailing list > >> LinuxUsers@socallinux.org > >> http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers > > > > > > > > _______________________________________________ > > LinuxUsers mailing list > > LinuxUsers@socallinux.org > > http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers > > > > > > -- > "As we open our newspapers or watch our television screens, we seem to > be continually assaulted by the fruits of Mankind's stupidity." > -Roger Penrose > _______________________________________________ > LinuxUsers mailing list > LinuxUsers@socallinux.org > http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers >
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