Hugh, I think that may TOTALLY explain it. So I have been thinking that the problem was on the linux side. I will test with some an older printers.
So if that is the problem, then do I need to tell the people who created the PDF to create a UFR not a PCL compatible file? What instructions would I give them? If you wanted to test the document, go to www.bettsmetalbuildings.com and download the New Metal Building Pricing brochure on the home page. thanks very much Ann Hugo Arriola wrote: > > Ann: > > I don't know if this is going to help you, but I had the same issue > with a printer with HP, Kyocera and Canon printers printing from > Windows and Linux. > > The reason why I was getting that printout was because the PDF > document I wanted to print came in PCL. We contacted the canon support > and they said the new Canon printers, support UFR by default and they > don't understand the "old" PCL language and in order to make our > printer recognize that, we needed to buy a PCL kit. > > > I ran with the same issue with Kyocera, but they said they don't have > any solution at the moment (at least for the Kyocera 4020dn). > > I tried the same document on HP printers and basically the old ones > (2300 and 2420) print fine, but not the new one. > > I tried to open the document using gimp and it worked. So I asked the > support (Kyocera and Canon) and both said that the printer is actually > receiving an image and not a command so the printer understands it and > prints it. > > I'm not a printer expert, but when I ran on that situation, I was > looking in the same place you're looking right now (the drivers) and > the issue was actually on the printer's side. > > I hope this helps you a little bit. > > > > > > On Feb 17, 2012 6:27 AM, "Ann" <a...@randrinc.com > <mailto:a...@randrinc.com>> wrote: > > I am able to open it in gimp and print the page, and it is regular > size. > thanks > ann > > Chris Thomas wrote: >> The page that gives the error might be a different page size than >> the other pages. For example the page might be legal size. If >> this is the case, when the printer gets to the page, it tries to >> switch page sizes but it can't because it is not supported. Just >> my thought. >> >> Chris >> >> On Feb 16, 2012, at 10:08 PM, Chris Louden <ch...@chrislouden.com >> <mailto:ch...@chrislouden.com>> wrote: >> >>> I've seen a similar issue with Kyocera printers but with Windows >>> and pdf's. Had to do with the KPDL settings. Well PDL for any >>> other printers. >>> >>> Check if you can change it in the settings. Should be a drop >>> down with 3-4 choices. Try the others choices. >>> >>> On Thursday, February 16, 2012, Randall Whitman >>> <909li...@whizman.com <mailto:909li...@whizman.com>> wrote: >>> >>> Idea: try with a live CD of a newer distro. >>> /Randall >>> _______________________________________________ >>> LinuxUsers mailing list >>> LinuxUsers@socallinux.org >>> http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers >>> >>> >>> >>> -- >>> >>> -Chris >>> _______________________________________________ >>> LinuxUsers mailing list >>> LinuxUsers@socallinux.org <mailto:LinuxUsers@socallinux.org> >>> http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> LinuxUsers mailing list >> LinuxUsers@socallinux.org <mailto:LinuxUsers@socallinux.org> >> http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers >> > > -- > Ann Richmond > ---------------- > Randr Inc > 951-369-3427 <tel:951-369-3427> > 951-787-8683 <tel:951-787-8683> Fax > www.randrinc.com <http://www.randrinc.com> > > > > _______________________________________________ > LinuxUsers mailing list > LinuxUsers@socallinux.org <mailto:LinuxUsers@socallinux.org> > http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers > > ------------------------------------------------------------------------ > > _______________________________________________ > LinuxUsers mailing list > LinuxUsers@socallinux.org > http://socallinux.org/cgi-bin/mailman/listinfo/linuxusers > -- Ann Richmond ---------------- Randr Inc 951-369-3427 951-787-8683 Fax www.randrinc.com
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