Re: AOL points of contact?

[JC Dill]

On 01:42 AM 1/25/01, Norbert Bollow wrote:
 >We're having a very bad problem with AOL's 'spam filter' again
 >(which is silently discarding a big proportion of legitimate
 >mailing list traffic again).
<snip>
 >I have tried to contact [EMAIL PROTECTED] more than two weeks
 >ago but received no reply besides the automated acknowledgment.
 >
 >Is there any other way to contact the AOL postmaster staff?

Since AOL and Netscape have merged, and I happen to know that the following 
works, here's one answer:

        whois netscape.com

(see results below)

Call the number and listen to the entire message (it's a riot!) before 
pressing the correct number (which is given near the end) to reach their NOC.

                                Registrant:
                                  Netscape Communications Corp
                                    501 East Middlefield Rd
                                    Mountain View, CA 94043
                                    US

                                  Created on..............: Aug 12, 2000
                                  Expires on..............: Dec 13, 2001
                                  Record Last Updated on..: Aug 15, 2000
                                  Registrar...............: America Online, 
Inc.
                                                            
http://whois.registrar.aol.com/whois/

                                  Administrative Contact:
                                    Domain Support, Netscape
                                    Netscape Communications Corp
                                    501 East Middlefield Rd
                                    Mountain View, CA 94043
                                    US
                                    Email. [EMAIL PROTECTED]
                                    Tel. 650 937 3216

                                  Technical Contact:
                                    Domain Support, Netscape
                                    Netscape Communications Corp
                                    501 East Middlefield Rd
                                    Mountain View, CA 94043
                                    US
                                    Email. [EMAIL PROTECTED]
                                    Tel. 650 937 3216

                                  Domain servers:
                                    ns.netscape.com
                                      198.95.251.10
                                    ns2.netscape.com
                                      207.200.73.80

Alternately, try whois aol.com and calling their number:

                                Registrant:
                                  AOL Domain Registration
                                    22000 AOL Way
                                    Dulles, VA 20166
                                    US

                                  Created on..............: Nov 22, 1999
                                  Expires on..............: Nov 22, 2001
                                  Record Last Updated on..: Nov 23, 1999
                                  Registrar...............: America Online, 
Inc.
                                                            
http://whois.registrar.aol.com/whois/

                                  Administrative Contact:
                                    Domain Administration, AOL
                                    America Online, Inc.
                                    22000 AOL Way
                                    Dulles, VA 20166
                                    US
                                    Email. [EMAIL PROTECTED]
                                    Tel. 703 265 4670

                                  Technical Contact:
                                    Domain Administration, AOL
                                    America Online, Inc.
                                    22000 AOL Way
                                    Dulles, VA 20166
                                    US
                                    Email. [EMAIL PROTECTED]
                                    Tel. 703 265 4670

                                  Domain servers:
                                    dns-01.ns.aol.com
                                      152.163.159.232
                                    dns-02.ns.aol.com
                                      205.188.157.232

The last time I called the number listed in the AOL whois, I reached their 
NOC directly (they *answered* the phone!).  But I've heard that they have 
implemented some additional layers of phone tree stuff you have to go 
through to get to the NOC now.  That's why I suggest you try via Netscape.

jc