Good idea. Thanks, Sherry. Although I don’t think our environment is particularly underpowered. :/
From: [email protected] [mailto:[email protected]] On Behalf Of Sherry Kissinger Sent: Monday, August 17, 2015 10:52 AM To: [email protected] Subject: Re: [mssms] RE: Before I open a support ticket with MS... Software (aka file) inventory every 7 days (or just plain... off) is OK. Hardware inventory every 7 days... personally that is a bit "too" long for most companies to like how dated the information is. Hinv is where you get things like "what's in add/remove programs". You *might* want to consider bumping up Hinv to "every 6 days" (for a week), then "every 5 days" (for a week), and monitor in between each time frame that you increase the frequency, until you get back to daily... or until you find "omg, every 3 days is the limit we can handle, then our environment is just so underpowered that things start to fall apart". But daily hinv I think most environments can handle just fine. On Monday, August 17, 2015 12:21 PM, "Murray, Mike" <[email protected]<mailto:[email protected]>> wrote: In case anyone is interested, Microsoft resolved the issue. Apparently, since we had our HW & SW inventory set to run daily, the server wasn’t properly running the dbo.CH_SyncClientSummary stored procedure. We manually ran it and inventory data is showing correctly in the console now. We also changed our inventory schedules to run every 7 days, which they say should resolve this issue going forward. Mike From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Murray, Mike Sent: Tuesday, August 4, 2015 10:45 AM To: [email protected]<mailto:[email protected]> Subject: [mssms] Before I open a support ticket with MS... Quick background – our NTP time server went down for a short while a couple of months ago. As a result, we had wonky timestamps in CM. Some had the year 2034. We worked with MS and they were able to clear this up. Now we have a new issue, and they want us to open a separate case to address it (even though I believe it’s a direct result of the work they already performed). Our hardware and software inventory in the console only goes up to 6/30/2015 (the day they worked on our server). I can see newer inventory when I open resource explorer on machines, but it’s not showing in the console. Policy requests are showing current dates. Any ideas of things to try before I spend any more money with MS? [cid:[email protected]] Best Regards, Mike Murray Desktop Management Coordinator - IT Support Services California State University, Chico 530.898.4357 [email protected]<mailto:[email protected]>
