Worked perfectly. Thanks again.
Kurt On Tue, Feb 23, 2016 at 1:18 PM, Kennedy, Jim <[email protected]> wrote: > Sounds like this: > > http://andyparkes.co.uk/blog/index.php/2013/03/25/working-with-uac-and-remote-assistance/ > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] > On Behalf Of Kurt Buff > Sent: Tuesday, February 23, 2016 4:14 PM > To: ntsysadm > Subject: [NTSysADM] Remote users with no admin privs - TeamViewer not good > enough > > All, > > I'm testing with a remote user - I've not allowed admin privs from his > machine, and we're working on configuring it remotely. > > I tried to help in install, via TeamViewer, a printer driver, and it asked > for admin credentials. > > TV would not show me the screen, nor allow me to enter my credentials. > > I had to send him the local admin password, which worked, and then we could > proceed. > > Is anyone aware of an app that allows the support tech to interact with these > prompts? > > We've implemented LAPS, but I can't reset the password for the local > administrator account because we're using DirectAccess, and don't have manage > out capabilities (and believe me, I've tried to set that up and failed, but > we're using UAG/DA 2010, and it's no piece of cake - perhaps 2012R2 DA is > better). > > Kurt > >
