On 21-Nov-01 Ole Vanhoefer wrote: > Patrick Op de Beeck wrote: >> >> Op dinsdag 20 november 2001 13:34, schreef [EMAIL PROTECTED]: >> >> > > http://www.lpi.org/cgi-bin/poms.py?objdetail=1.108.3 >> > > http://www.lpi.org/cgi-bin/poms.py?objdetail=1.108.4 >> > > - Does anyone have ideas how these objectives could be tested in the >> > > type >> > > of exam that we are currently using? >> > > - Or should we drop these test objectives? >> > >> > Maybe the question is better phrased: Can anyone who is a current >> > sysadmin >> > or junior sysadmin tell us about a time or two when they needed to: >> > >> > - support users? >> A system admin doesn't support users ! That's the task of the helpdesk and >> second line. If they don't know they(helpdesk, 2nd line) ask the system >> admin! > > This is true for big companies. But in small companies you have only one > or two person for the system. So the system admin is the helpdesk too.
This is all true, but I think, it is very hard to write questions about user support because there is no exact one right way to do. I can't imagine any type of question which has a non-ambiguous answer. I think, LPI should straiten its objectives on technical issues, leaving pedagogical questions outside. I know many (also senior) sysadmins, who aren't able to write understandable documentations or to offer real user support. Teaching is a kind of habitude, system administration is a profession, one could learn. At last, I don't expect an employer to assess an employee's skills in teaching due to his LPIC certification. so long Florian ---------------------------------- E-Mail: Florian Kalhammer <[EMAIL PROTECTED]> Date: 21-Nov-01 Time: 10:46:38 This message was sent by XFMail ---------------------------------- -- This message was sent from the lpi-examdev mailing list. Send `unsubscribe lpi-examdev' in the subject to [EMAIL PROTECTED] to leave the list.
